Customer Service

Customer Service
Copyrights

Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.

Content Accuracy
Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of MU Enterprises.

Limitation of Liability
MU Enterprises Ltd do not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will MU Enterprises Ltd be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

Modification of the Terms and Conditions
MU Enterprises Ltd may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.

MU Enterprises Ltd (Registered in England No. 2848474) is wholly owned by the Mothers’ Union, which is a registered charity (Registered in England No. 216250).

Online Shop Terms & Conditions

Registration
You must be over eighteen years of age. The personal information that you provide must be true, accurate, current and complete. Any changes to the information provided must be notified to the Sales team on 0207 227 9730. You agree not to impersonate any other person or entity, use a false name or a name that you are not authorised to use. Our rights We reserve the right to:

  • Withdraw or modify temporarily or permanently this website (or any part thereof) with or without notice
  • Change the terms and conditions from time to time

Privacy
We will treat your personal information as confidential and in accordance with the UK Data Protection and consumer legislation. If you have any queries with regard to our processing please contact us at enterprises@themothersunion.org We will not share your information with any third party.

Complaints / Comments
MU Enterprises operates a procedure to resolve complaints and issues as they arise. If you would like to contact us please contact the Buying and Sales Manager at enterprises@themothersunion.org

Purchase of products

Orders
We will take all reasonable care to keep the details of your order and payment secure.

Availability/ substitution
All items are subject to availability. We may substitute a product where there is insufficient stock to supply the item ordered. If you choose to refuse any alternative product that we have substituted we will offer a refund or replacement.

Change or cancel an order
If you would like to amend or cancel your order please telephone the Sales office on 0207 227 9730 to enquire the status of your order.

Missing, incomplete or damaged orders
If your order is not delivered or arrives incomplete or damaged please telephone the sales office on 0207 227 9730 to discuss.

Payment
We take payment from your card at the time we receive the order. In the event that we are unable to supply the goods we will refund the payment. The price you pay is the price displayed on the website at the time we receive your order.

Delivery
Delivery will be made to the address specified on your order. Please advise any special requests i.e. leave in porch. If no one is available to accept the delivery a note will be left advising where the parcel should be collected from. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Any deliveries requiring a signature must be done so by an adult aged 18 years or over. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. International Delivery Payment will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge; any such payment will be borne by the card holder. Products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order.

Delayed orders
Occasionally the supply of an order may be delayed due to shortage of supply, in the event we will make every effort to keep you informed. Our right to cancel We may cancel any order where payment is decreased or withdrawn.

Returns Policy

Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item if preferred. Please note:

    • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    • The cost of returning the item to us is your responsibility

Please provide a covering letter with any returns stating the reason for return. All returns need to be sent to:

MU Enterprises Ltd Mary Sumner House 24 Tufton Street London SW1P 3RB

Faulty Item

If the item you received is faulty; please quote your order number/ invoice number, your name and address, details of the product and the reason for return, and please state whether you require a refund or a replacement. You have 14 days from receipt of the faulty item to return it to us.

I received the wrong item
If the item you received is not what you originally ordered, please contact the Sales Office quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. This returns policy does not affect your statutory rights.

Product description
We take care to ensure the product details, descriptions and prices are correct and relevant when entered into the system. We aim to keep the website as upto date as possible, however from time to time some products may be subject to a specification change or substitution. Whilst we try to display the colours of our products accurately on the Website, the colours you see will depend on your monitor.