Online Shop Policy

MU Enterprises Ltd (Registered in England No. 2848474) is wholly owned by the Mothers’ Union, which is a registered charity (Registered in England No. 216250).

Online Shop Terms & Conditions

Registration

You must be over eighteen years of age. The personal information that you provide must be true, accurate, current and complete. Any changes to the information provided must be notified to the Sales team on 0207 227 9730. You agree not to impersonate any other person or entity, use a false name or a name that you are not authorised to use.

Our rights

We reserve the right to:

  • Withdraw or modify temporarily or permanently this website (or any part thereof) with or without notice
  • Change the terms and conditions
  • Privacy
  • We will treat your personal information as confidential and in accordance with the UK Data Protection and consumer legislation. If you have any queries with regard to our processing please contact us at enterprises@themothersunion.org
  • We will not share your information with any third party.

Content Accuracy

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of MU Enterprises.

Product descriptions

We take care to ensure the product details, descriptions and prices are correct and relevant when entered into the system. We aim to keep the website as up to date as possible, however some products may be subject to a specification change or substitution. Whilst we try to display the colours of our products accurately on the Website, the colours you see will depend on your monitor.

Complaints / Comments

MU Enterprises operates a procedure to resolve complaints and issues as they arise. If you would like to contact us please contact the Buying and Sales Manager at enterprises@themothersunion.org

Orders

We will take all reasonable care to keep the details of your order and payment secure.

Payment

We take payment from your card at the time we receive the order. In the event that we are unable to supply the goods we will refund the payment. The price you pay is the price displayed on the website at the time we receive your order.

Availability/ substitution

All items are subject to availability. We may substitute a product where there is insufficient stock to supply the item ordered. If you choose to refuse any alternative product that we have substituted we will offer a refund or replacement.

Change or cancel an order

If you would like to amend or cancel your order please telephone the Sales office on 0207 227 9730 to enquire about the status of your order.

Missing, incomplete or damaged orders

If your order is not delivered or arrives incomplete or damaged please telephone the sales office on 0207 227 9730 to discuss.

Delayed orders

Occasionally the supply of an order may be delayed due to shortage of supply, in the event we will make every effort to keep you informed.

Our right to cancel

We may cancel any order where payment is decreased or withdrawn.