Orders & Returns
How to order
By Email: Email your order to firstname.lastname@example.org
By Phone: Phone the sales office on 020 7222 5533 (option 2) Monday to Friday 9.30am to 4pm.
By Post: Send you orders with payment to MU Enterprises Ltd, Sales Office, Mary Sumner House, 24 Tufton Street, London SW1P 3RB.
Via your Rep: Contact your local Mothers' Union Enterprises Rep.
How to return items
Returns address: C/O Mothers’ Union Enterprises, Dawleys, Unit D, Ashburton Industrial Estate, Ross-On-Wye, Herefordshire. HR9 7BW.
Faulty or damaged items: Must be returned within 30 days of receiving order.
Unwanted items: Must be returned unused and in original packaging within 30 days of receiving order. We cannot accept unwanted pierced earrings or face masks/coverings for reasons of hygiene.
Rep purchase: If you have purchased your items through your Mothers’ Union Enterprises Rep, please arrange returns through them.
Refunds: On receipt of items to the returns address we will offer a refund for faulty/damaged products and unwanted items that are unused in original packaging within 14 days.
Exchanges: Unfortunately, we are unable to offer exchanges. Please return your item/s by post for a refund and place a new order.
When returning an item please include a cover note briefly explaining the reason for return, invoice/order number and contact details.
For further information about returning items please contact our sales office by phone, email or post.
Stock Availability: All items are subject to availability. We will always make our best efforts to ensure that the products are available to order, but from time to time items showing may be out of stock.